PRIVACY POLICY

This Privacy Policy applies to the website www.grupetotravel.com (hereinafter WEBSITE) which is owned and operated by Sunday Morning and provides information on how Grupeto Travel collects and uses personal information provided by the USER of the WEBSITE.

Grupeto Travel is a travel agency owned by Sunday Morning Bike Tours, Lda., with the RNAAT 712/2017 & RNAVT 6947 by Sunday Morning Bike Tours by Turismo de Portugal.

Privacy and Data Protection Policy

At Grupeto Travel we respect your privacy and appreciate the trust you place in us. In this privacy policy you will know who we are, why we want your data, how we treat it, who we share it with, how long we keep it.

By visiting grupetotravel.com ('our website') you are accepting and consenting to the practices described in this privacy policy.

Changes to the Privacy Policy

Grupeto Travel may at any time make any changes that are necessary to ensure the updating, development and continuous improvement of the Data Protection and Privacy Policy. We'll post any changes we make to our privacy policy on this page, so please check back to see any updates. Where appropriate, we'll also let you know about any privacy policy changes by email.

Collection and processing of personal data

When you make a tour with Grupeto Travel your personal data will be shared with different entities with whom we have direct or indirect contractual relations. In particular, hotel establishments, car rental and transfer companies, rental companies of equipment for activities, tourist animation companies that can be hired for activities. In this way your data will be necessary to make all reservations of accommodation, transfers, rent vehicles, reserve tickets in parks or monuments, and other services subject to legal impositions. The data we provide to these entities is the minimum necessary to achieve the desired result.

When you sign up for one of our tours, we will ask for the name, address, date of birth, nationality, telephone, email, ID number, date of issue, expiring date, health or food restrictions and height, when applicable.

Data can be collected through the Grupeto Travel website, by email, telephone or face-to-face contact.

The personal data of minors is collected and processed with the prior consent of their legal representatives. Legal representatives have the right to access the information and / or request the deletion of the data.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive and are not used to collect personal information.

The user has, at any time, the possibility of configuring their computer to accept all cookies, to notify when a cookie is issued, or not to receive cookies. The way you do this depends on the browser (web browser) you use.

Cookies are essential and allows our site to respond to any action that runs the site such as completing an inquiry form. The site does not work properly if this cookie is not used.

The purposes for which personal data are collected and processed

  • Customer management - the activity of travel agencies implies the booking of touristic services at the customer's request from suppliers / hotel establishments. The confirmation of these services is only made with the provision of personal data to the services providers requested by the client. Additional information may be needed to provide you with travel insurance (nationality, address, date of birth) and details required for tour preparation, like height, helmet size, etc.

  • Payments - Payment processing services enable Grupeto Travel to process payments by credit card, bank transfer or other means. To ensure greater security, we only share the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment. This information is deleted once your experience is completed with us.

  • Mailing List or newsletter - By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Grupeto Travel. Your email address might also be added to this list because of signing up to one of our tours.

  • Surveys and marketing activities - These services allow User Data to be utilized for advertising communication purposes on Grupeto Travel services and offers, possibly based on User interests, collect customer feed feedback and contributions with surveys and questionnaires.

  • Analytics - monitor and analyse web traffic and can be used to keep track of User behaviour. Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of Pannier.cc, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Retention time

The length of time the data is stored varies according to the purpose for which the information is used, and the legal requirements defined. Thus, where there is no specific legal requirement, the data will be saved and stored for the period necessary for the purposes for which it was collected or supplied, until otherwise indicated by the USER.

Data security

We have put security measures in place to protect the loss, misuse and alteration of the information under our control. Only authorized personnel are allowed physical and/or digital access to servers and data. All servers and data backups are kept secure from physical and electronic intrusion by use of firewalls and redundant security systems, which are periodically evaluated and upgraded.

Assignment to third parties

By providing your personal data, USERS declare that they authorize and consent to the processing of their data by Grupeto Travel and contracted service providers in accordance with the new General Data Protection Regulation (GDPR) and to the extent necessary for the realization of the service intended.

If you do not agree with the above conditions, Grupeto Travel will not be able to advance with your request and consequently will not be able to accept your reservation.

We do not give your personal data to third parties who are not involved in the organization of your tour.

USER Rights

We guarantee the client the exercise of the right of access, rectification, cancellation, or opposition legally foreseen. If the client wishes to exercise the rights of access, rectification, elimination, or limitation of the treatment that the GDPR grants them, he / she should send us an e-mail that demonstrates the intention.

In the case of the newsletter, the USER can, at any time, cancel his subscription or change his data from the links in the footer of the same.

Complaints or Suggestions and Incident Reporting

Users, Service Recipients and Grupeto Travel Customers have the right to complain to regulatory authorities and send suggestions via e-mail to info@grupetotravel.com to the attention of the management of Grupeto Travel.

For any clarification or additional information or to exercise rights in this area, please email us anytime at info@grupetotravel.com or write to us at the address: Passeio do Adamastor Lote 2.01.01A, Loja 11, 1990-008 Parque das Nações, Lisbon, Portugal.

Legal Disclaimer

Any litigation arising from the validity, interpretation, or implementation of the Privacy Policy, or related to the collection, processing, or transmission of User Data, must be submitted exclusively to the jurisdiction f the courts of Lisbon, without prejudice to mandatory legal rules.